Terms and Conditions
Shipping Policy
How It Works
We take great care shipping your art to your selected location. All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK customers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery.
We offer worldwide shipping. For information about the customs process, please email: info@artkaia.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with laws applicable to the country where you live and will be responsible for any additional costs or taxes.
Orders only ship on business days Monday to Friday and orders cannot be shipped to P.O. Boxes
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date of delivery.
If you have any further questions, comments, you may contact us by email: info@artkaia.com
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Returns and Refunds
How It Works
Thank you for your purchase. We hope your are happy with your artwork. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
All returns must be postmarked within 15 days of the delivery date. All returned items must be in new and unused condition, with original labels and certificates.
To return an item, please email customer service at info@artkaia.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address given to you. Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspection the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us through the support page to arrange for a refund or exchange.
If you have any questions regarding our return policy, please contact us through the support page or email us at info@artkaia.com
Privacy Policy
Trust Us with Your Information
We are committed to respecting your privacy and protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By accessing or using our website, you are accepting the practices described in this Privacy Policy.
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We collect personal information that you voluntarily provide to us when you use our website. This may include, but is not limited to, your name, phone number, email address, mailing address, and any other information you may voluntarily provide. We collect this information for the purpose of the sales process and to keep you informed about our products and services via our newsletter if you opt-in.
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We use the personal information we collect to:
- Facilitate your purchase and deliver the artwork to your preferred address.
- Keep you informed about our products and services if you opt-in to receive our newsletter.
- Respond to your requests and inquiries.
- Comply with legal and regulatory obligations.
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We may share your personal information with our shipping service partners solely for the purpose of delivering the artwork to your preferred address under your instructions. We do not sell or rent your personal information to third parties, and we do not share your personal information with third parties for their marketing purposes.
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We take data security seriously and implement reasonable security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
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If you wish to opt out of receiving marketing communications from us, you can unsubscribe by following the instructions in our marketing emails. You may also contact us directly at info@artkaia.com to request removal from our newsletter.
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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this page with an updated effective date.
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If you have any questions or concerns about this Privacy Policy or your personal information, please contact via the support page or via our email: info@artkaia.com
By using our website, you consent to our Privacy Policy and agree to its terms. Thank you for entrusting us with your personal information.
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Copyright and Intelectual Property Rights
COPYRIGHT
The artist, for having taken the initiative of its creation, remains the owner of the copyright on his creation, within the meaning of French law. The representation and reproduction rights of the works present on artkaia.me website belong to Ekaterina Ponomareva and affiliated companies. Their authorization is necessary for any exploitation of these rights. Your rights to the purchased work are therefore limited to a right of private use, excluding any right of representation and reproduction.
INTELLECTUAL PROPERTY RIGHTS
All the elements present on the site and the site itself are protected by copyright, trademark law, designs and models and/or any other intellectual property right. By elements, we mean in a non-exhaustive way: the photographs, images, drawings, illustrations, texts, videos, logos, brands, models, software... These elements belong to the company Ekaterina Ponomareva . As such, any reproduction, representation, use, adaptation, modification, incorporation, translation, marketing, partial or complete by any process and on any medium whatsoever (paper, digital, etc.) is prohibited without written authorization of Ekaterina Ponomareva or ARTKAIA, apart from the exceptions referred to in Article L 122.5 of the Intellectual Property Code, under penalty of constituting an offense of infringement of copyright and/or designs and models and/or trademark, punishable by two years imprisonment and a fine of €152,449.02.